FAQ

Q. Where do you guys ship?

A. We ship to the lower 48 states across the US.  

Q. Are your dog poop bags biodegradable?

A. While our dog poop bags are not 100% biodegradable they do contain a biodegradable additive that enables them to fully decompose in 18 to 24 months.

Q. How do I add a promo code to my order?

A. You can visit this page for a step-by-step video.

Q. How many poop bags do I need per month?

A. Depends on how many dogs you have. The average dog poops 2 to 3 times a day, so 60 to 90 bags per month should do.

Q. What do I do if I want to cancel my subscription?

A. You can cancel your subscription anytime through your account.

Q. What do I do if I have too many poop bags or I need more?

A. No problem! You can update your delivery frequency or product quantities at anytime through your account portal.

Q. How do I update my Credit Card?

A. Login to your account (reset your password if you do not remember) and go to Manage Subscriptions (on the right), Click on Billing Information (on the left), then Update Card (Card on File), put in your info and then hit the update card info button and you should be good to go! 

Q. Do I have to subscribe for an entire year or can I just sign up month to month?

A. All of our subscription plans are month-to-month.

Q. What do I do if I receive a defective product?

A. You can email us at info@alphadogpack.com and attach a picture of the defective product and we will resolve the issue asap. 

Q. Can I purchase poop bags in bulk?

A. Yes, you sure can! Just email us at info@alphadogpack.com, and put Bulk Order in the subject line with the details in the body.